Problems with SwyxWare 12.11 and RemoteConnector usage with SwyxIt!

Information:

After installing SwyxWare 12.11 and using the RemoteConnector with SwyxIt! at the same time, problems with status signaling, call setup and cti-connections may occur.

These problems only occur if SwyxIt! is using UDP signalling (default). If TCP is used as signaling type, no problems are noticed.

For this reason we recommend to switch to TCP for users.

The conversion can be done according to the following HelpCenter article:

https://service.swyx.net/hc/en-gb/articles/360001645659

Our NG-Clients (Swyx Desktop for macOS, Swyx Mobile for iOS and Swy Mobile for Android) are NOT affected.