Summary

Swyx releases the integration of Swyx Analytics by aurenz (formerly: Aurenz Swyx Edition) V12 for SwyxWare V11 and newer releases.

You can download the new version from here.

Information

Swyx Analytics by aurenz V12 is a new major release of the well known phone data analysis software.

Swyx recommends using Aurenz Swyx V11 with SwyxWare 11.00 (or newer).

• Service quality
• Number of calls on hold
• Group Performance
• Agent login status

Supervisor Dashboard

• Live data
• Historical data
• Forecasts and trends

Further changes (see the attached release notes for details)

• Multiple dashboards
• SwyxWare 12 compatible
• Added new network provider "T-ComDeutschlandLAN SIP-Trunk Pure"
• Fraud Detection: Now also as PDF in e-mail possible
• Article block billing can now be output as CSV

• SwyxAnalytics_ReleaseNote_V12.pdf1 MB