SUMMARY

Release of Swyx VisualGroups Version 1.12.4073 for SwyxWare from Release  13.28 and SwyxWare Compact for DataCenter from Release 13.28. 

The version can be used for new installations as well as update installations for existing Swyx VisualGroups installations.

If you update from versions earlier than 1.8, also the ocx extensions in SwyxIt! have to be replaced, which are part of the download package.

INFORMATION

This version guarantees compatibility with SwyxWare 13.28 and can not be used for older SwyxWare versions then 13.28.

NEW FEATURES:

• Different welcome messages can now be played depending on the opening hours of the queue.
• The number of answered calls is now displayed for each agent sorted by queue in the agent wallboard.
• We have added new icons for agents in the wallboard that indicate whether the agent is on a call in the queue or another call outside the queue.
• We have also added an icon that shows if the user is available in Swyx.
• We have added a separate tool for swapping out the VisualGroups database.
• It is now possible to list all missed calls that have not been called back in the last 2 or 7 days in the SwyxIT! VG web extension.
• It is now possible to export the missed calls in the VG Portal.

IMPROVEMENTS:

• We have deleted the "Relative percentage of total talk time " column from user reporting.
• A call is not forwarded to an agent anymore, if the agent Swyx presence status is logged-off, DND or Away (if configured in queue) in parallel call strategy.
• We solved an issue with a new global setting parameter (callParallelOnlyFirst) for the following scenario:
  The first call in a queue might be not accepted by the agents because they are busy and not capable to accept call in time. If the max. ring time exceed and call is put back to queue, this first call in queue is put to tail of the queue and some new incoming call are prioritized.
  The new parameter does not change the order of waiting callers.
• We have fixed the issue that call categorization dialog didn’t show up at the end of a call, when calls are forwarded from one queue to another.