Summary

Release of Swyx VisualGroups Version 1.5.0.0 for SwyxWare Release 11.38.0.0 and higher.

This release serves for new VisualGroups installations as well as for update installations of Swyx VisualGroups.

 Please note:

This release is required for future SwyxWare Version if you are going to update an existing VisualGroups installation or perform a new installation of VisualGroups. Already installed previous versions continue to run smoothly.

Information

Swyx VisualGroups 1.5.0.0 is available for download within 31.03.2020 on the Swyx Website.

The following new features have been added:

Agents Wallboard

• Display the current status of your agents for up to four queues on a wallboard
  

Callback function

• Increase customer satisfaction with the new callback function to satisfy even less patient and more demanding customers

Categorize calls

• Analyze the call behavior of your customers using individual keywords that can be manually assigned to each call by the agent.

General improvements

• Improved web extension for SwyxIt!
  Individual adaptation of the size and number of lines of waiting and lost callers in SwyxIt!, including individual sorting options
• Optional deactivation of the call distribution option
  Call is displayed to any agent in SwyxIT! and can be answered by any agent.
• Disable position announcements
  Possibility to switch the position display on and off in the queue management
• Automatic marking of all missed calls to the same number in case of callback
• Performance improvement
  Stable update rate of the Windows client and significant reduction of necessary server resources

The Installation of VisualGroups 1.5.0.0 and the update of an existent VisualGroups installation is described in the manual. 

• Release_Notes_VisualGroups_1.5.0.0.pdf300 KB