Swyx Analytics 15.0.1.2/5

SUMMARY

Enreach, in collaboration with Aurenz GmbH, has released a new major version of Swyx Analytics.

With Swyx Analytics V15, we deliver a comprehensive update focusing on VisualGroups, performance, enhanced analytics capabilities, and Microsoft integration.
This version is compatible with Swyx 14.

INFORMATION

A wide range of new features and improvements have been introduced since Swyx Analytics version 14.1.2.04/5.

Performance & Scalability

• Significant performance improvements for UC Analytics for Microsoft Teams through optimized data storage
• Faster processing of large data imports
• Optimized filter handling in the Data Explorer and reduced loading times for complex dashboards
• Improvements in SQL processing:
  • More stable thread handling
  • Reduced memory-related issues
• Enhanced backup validation:
  • Verification of access to log shares
  • Verification of write capability (log file creation)
• Optional performance optimization:
  • Exclusion of large monitor files (DIVXDATA) from backup and reindex processes

Analytics for VisualGroups

New Evaluations

• Agent Status – Aggregated:
  • Daily totals per agent (login time and talk time)
• Internal Call Handling:
  • Shows how many calls each agent has handled

Data Integration

• VisualGroups data is now stored in the SQL database
• Available for use in:
  • Dashboards
  • Queue (Group) Explorer
  • External BI tools

Extended Functionality

• Support for multi-signaling (globally configurable)
• Detection of routing states such as timeout and forward

Dashboard & Analysis

• Full integration into queue/group analytics
• Improved visualization for:
  • Empty groups
  • Mixed scenarios
• Consistent display across dashboards

Permissions

• Dedicated permission for Agent Status daily view

Stability & Fixes

• Correct display and selection of VisualGroups
• Fixes for SQL and index-related issues
• Improved consistency between Explorer and Dashboard

Microsoft & Microsoft 365 Integration

Platform Integration

• Microsoft Teams is now an integral part of the solution
• No separate license or add-on required

Communication & M365 Services

• Email sending via Microsoft 365 / Microsoft Graph
• Logging of email delivery for alarms and reports

Teams Analytics & Call Queues

• Microsoft Call Queues can be analyzed as group queues
• Queue analytics available directly in Swyx Analytics
• Currently focused on incoming calls

Data Quality & Processing

• Full UTF-8 character set support
• Correct detection of call direction
• Fixes in queue handling logic
• Proper handling of “no data available” scenarios

Routing & Number Handling

• Configurable number prefixes for internal number detection
• Support for PSTN and Direct Routing:
  • Number normalization options available

Analytics & Reporting

Extended KPIs

• Max./Min. waiting time
• Max./Min. ringing duration

New Dashboards & Evaluations

• New Outbound Calls Dashboard
• Improved agent status visualization (rendered directly within widgets)

Queue (Group) Analytics

• Flexible filter options:
  • internal
  • external
  • combined
• New visualization option:
  • Focus entire call on its start time

Reporting (Accounting)

• New field for average call duration
• No longer mandatory to select a call type

Data Explorer

Functional Enhancements

• New “date from/to” filter for flexible time comparisons
• “Others” category for unmatched datasets
• Management of Lua scripts via WebSuite (upload, download, display)

Usability & Stability

• Clear and consistent menu naming
• Improved filter logic (global and local)
• More stable charts and tables
• Correct time-based visualizations and axis labeling

Export

• Enhanced PDF export including name and description of evaluations

Data Integration & BI

• Extensions:
  • Queue/group data now also available
  • Raw data can optionally be stored and re-imported
• Direct usage in BI tools such as Power BI

Administration, Security & Operations

• Extended superuser permissions for managing executable statistics
• Improved error messages for data sources and SQL installations
• Security enhancements:
  • Login delay after failed authentication attempts
• Extended logging and monitoring capabilities

Licensing & Transparency

• Fixes related to Flex licensing and license conversion

Organization Structure & User Management

• CSV import of organizational structures via WebSuite
• Improved visualization and navigation
• Extended grouping options

WebSuite & System Integration

• Download of raw data via WebSuite
• Improved data source configuration:
  • Read-only indication
  • Error display for connection issues
• More stable mail server configuration
• Enhanced monitoring features

Stability & Bug Fixes (Excerpt)

This release includes extensive bug fixes in the following areas:

• Data Explorer:
  • Stabilization of filters, layouts, and templates
• Microsoft Teams:
  • Fixes for call direction, encoding, and queue logic
• SQL Database:
  • Improved performance and data consistency
• Dashboards:
  • Fixes for widgets and analytics
• Encoding:
  • Full resolution of UTF-8 related issues
• General:
  • Improved stability, logging, and error handling

For more detailed information about this release, please visit aurenz.de.