Swyx VisualGroups 2.1.6211

We are pleased to announce the release of Swyx VisualGroups 2.1.6122.

The release is now available for download on our homepage and on our SwyxON.

This release is a maintenance release in which we have primarily implemented the following improvements:

Improvements in detail

• Display of waiting-time criteria  A UI error was fixed in which the configured waiting-time values of 120 and 180 seconds were displayed incorrectly. In addition, the label for the 120-second option incorrectly showed “Not active.” This was solely a display issue and did not affect system functionality.
• Call loop in assignment queues  An issue was fixed in which calls distributed via an assignment queue could, under certain circumstances, enter a connection loop. The solution prevents calls from being forwarded to users who are already in alerting status through another queue. This issue affected only specific customer configurations and had no impact on parallel groups.
• Aurenz integration A database-related issue in the Aurenz integration was resolved by updating the required stored procedures.
• Opening hours  An issue was fixed in which calls outside business hours were not correctly forwarded to the configured destination.
• Call categorization  A fix for a customer-specific issue was integrated in which call categorization did not work correctly on certain systems. 
• Queue behavior after “Not reachable”  An issue in queue handling was fixed in which calls remained in the queue after an agent was reported as not reachable. The cause was incorrect processing of an ECR ConnectTo result, which prevented the call from being offered to other available agents.
• Intersite compatibility when detecting user presence status  Under certain circumstances, the call was not forwarded to a user when cross-site (intersite) presence synchronization was enabled.

• Release Notes VisualGroups 2.1.6211.pdf600 KB