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Enreach Info

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Recent activity by Enreach Info

  • Measures for improving the success rate of fax transmission with SwyxFax via SIP provider

    Depending on the operating environment, using SwyxFax via SIP provider may imply a relatively high error rate.This article describes four measures for improving the success rate: Using QoS Configur...

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  • Voicemail Remote Inquiry via IMAP4, Problems and Solutions (Overview)

    Typical problems and their causes: Announcement "Your mailbox cannot be accessed, please check your access parameters": Please check points 1-6 of the following list. No (new) voicemails are found:...

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  • Troubleshooting Phonewhitelist

    Information on troubleshooting, e.g. after a failed update of the PhonewhitelistIt may happen that the Phonewhitelist (PWL) update fails or is not performed correctly. To quickly identify and, if n...

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  • Using user "Operator" with Yealink T4Xs

    Information:Within SwyxWare there is a special user "Operator"which is assigned special functions.If during the SwyxWare installation the option "Auto attendant" is also installed, the special user...

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  • Switch licensing type From License-Keys to Swyx Flex (version 11.50 or higher)

    Information:Once you're using the SwyxWare 11.42 or lower and you would like to switch the Licensing mode from Licence-Keys to the monthly subscription (SwyxFlex) you can do it during the Update to...

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  • RemoteConnector service: Can't be configured as separated service

    It is not possible to complete the ConfigWizard because of the following error message:Warn Setup      Setup.Setup  The ConfigDataStore configuration is missing. Workaround: on machine1: Install an...

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  • SIP ALG (Application Layer Gateway) - The unknown entity

    Many next-generation firewalls contain so-called SIP - Application Layer Gateway functions (SIP-ALG) or SIP helpers, which in a NAT-based environment ensure that the ports and IP addresses used mat...

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  • How-to send SwyxWare Voicemails to Microsoft 365

    IntroductionSwyxWare uses SMTP to send voicemail and other emails like Welcome Emails to a mail server.The connection is secured using TLS and authenticated using a username and password. This is c...

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  • Re-Starting Push Notification Service manually

    Under certain circumstances a change at the SwyxWare Configuration could cause that the Push Notification Service is not started automatically. Due to its importance for the proper operation for th...

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  • License conversion from SwyxWare Compact for Data Center SDC to Swyx Flex

    SummaryThe following article contains step-by-step instructions on how to convert an existing SwyxWare Compact for Data Center Tenant to Swyx Flex Licensing. Please pay particular attention to the ...

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